A key ingredient to the success of a retail marketing tour is the consumer experience. What lasting impression do you want to create for your consumer with your brand? The consumer experience is a building block to creating a deep emotional connection with your brand for life-long relationships. Check out our article, Study Shows Consumers Value Brand Experiences.
While keeping in mind your goals/objectives for your retail tour, begin building the customer experience. Here are is a list of questions to ask yourself as you begin this process:
- Should the experience be inside the retail location or on the parking lot?
- If inside…
- Do we set-up next to our product?
- Do we set-up next to the entrance/exit?
- Is the display a small table with signage or a larger footprint?
- Does the demographic of the Brand Ambassador match the demographic of your target consumer?
- Can we hand out free samples?
- Should we distribute coupons to incent purchase?
- What will attract the consumer attention to our event?
- If outside…
- Where are we set-up in the parking lot? Hint…. the best location is usually right at the entrance..
- What does the display look like? Is this a mobile vehicle tour? Is it a tent display with tables?
- How many Brand Ambassadors do you have onsite?
- Can we hand out free samples?
- Will we be demonstrating the use of our product?
- Do we hand out coupons to incent purchase?
- Should we distribute branded premiums?
- What other activities are on the footprint? Games? Video Monitors?
- What will attract the consumer attention to our event?
- How do we bridge indoor sales with parking lot activation?
As you can see, there are many things to consider when developing the consumer experience. The above are a sampling of what to ask yourself as you enter into your planning process. Need more thoughts starters? Give us a call!