Smaller agencies care more about their clients because they have to. It’s true. Our clients have always praised us for our client service and our “make it happen” attitude.
They say they feel like they are only client.
As a client, isn’t that what you want?
Don’t you want your agency to jump when you call and work quickly to solve their needs?
We get challenged all the time to create a miracle in a short timeframe. In our experiential marketing world, there’s always something happening, and you need a cohesive team approach to address that. Surmounting challenges is easier when you have everyone working together to make it happen.
From my experience at a larger agency, it’s difficult and time consuming to pull together a team to meet the needs of a client or a prospect. Big agencies are more concerned with billable hours, creative time and working to help someone not on your account team rarely happens.
At Pro Motion, we have core values that we set up early on…core values that empower each of us to make the client happy. Core values like:
- Make it Happen,
- Work as a Team, Win as a Team and
- Reputation over Revenue
all help us make good decisions and create happy clients.
Think about it
As an agency owner don’t I want happy clients?
We’ve been in business for almost 20 years. Caring about our customers and making them happy has been one of the keys to our success.
It’s my personal and professional reputation on the line and happy clients mean great reputation and referrals!
Want to learn more about our customer service? Give me a call and I’ll connect you with one of our clients so you can learn first hand.